Shipping & Return Policy
Shipping & Return Policy
Shipping Policy
At Woke Natural, we are committed to delivering your products in a timely and secure manner. To ensure the best experience, we partner with ShipBob, a trusted third-party logistics service provider, for all our shipping needs.
Shipping Details
- Processing Time: All orders are processed within 1-3 business days after receiving your order confirmation. You will receive a notification once your order has been shipped.
- Shipping Time: Depending on your location, shipping times may vary between 3-7 business days for domestic orders and 7-15 business days for international orders.
- Shipping Charges: Shipping costs will be calculated at checkout based on your location and the total weight of your order.
- Tracking Information: Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery.
International Shipping
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and additional fees upon arrival in the destination country. These charges are the responsibility of the customer.
Return Policy
Your satisfaction is our top priority at Woke Natural. We accept returns only under specific conditions to ensure the integrity of our products and provide a fair experience to all customers.
Conditions for Returns
We accept returns only if the following conditions are met:
- You must provide an unboxing video showing the sealed package being opened for the first time.
- The video should clearly display any missing, damaged, or broken items upon unboxing.
- The unboxing video must be submitted within 48 hours of receiving your package.
How to Request a Return
If your product arrives damaged or with missing items and you meet the return conditions, please follow these steps:
- Send an email to contact@wokenatural.com within 48 hours of receiving your order.
- Include your order number, the unboxing video, and a detailed description of the issue.
- We will review your request and respond within 3-5 business days with further instructions.
Non-Returnable Items
Please note that the following items are non-returnable:
- Products that do not have an unboxing video showing the package being opened for the first time
- Items that have been used, opened (without a video), or tampered with
- Returns requested after 48 hours of package delivery
Contact Us
If you have any questions regarding our Shipping & Return Policy, please contact us at:
- Email: contact@wokenatural.com